What is this class action settlement?
In 2003, the Schlesinger v. Ticketmaster class action lawsuit was filed alleging that Ticketmaster failed to fully disclose to consumers all aspects of its UPS and Order Processing Fees. While vigorously defending the lawsuit, Ticketmaster settled the case in 2013, with the court granting final approval of the settlement in February 2015.
The settlement class includes all consumers who transacted on Ticketmaster.com from 1999-2013.
Why do I have vouchers?
As part of the Schlesinger v. Ticketmaster settlement,
How many vouchers do I get?
Each class member gets one discount voucher for each Ticketmaster.com purchase made between October 21, 1999 and February 27, 2013, up to a maximum of 17 discount vouchers.
Where do I find my vouchers?
Vouchers are made available to you under the “My Vouchers” link in your Ticketmaster account at https://www.ticketmaster.com/member/vouchers.
If you have lost or misplaced your Ticketmaster login name and/or password, please use the “Forgot password?” link to reset your password from https://www.ticketmaster.com/member/.
Can I use the vouchers for any event?
You can use the discount and UPS vouchers for a discount on any event on Ticketmaster.com.
You can only use your ticket vouchers for eligible general admission seating at certain Live Nation concerts, which will be selected by Live Nation and listed here: http://concerts.livenation.com/microsite/settlement.
Can I redeem my ticket vouchers for any event on Ticketmaster or Live Nation?
Per the settlement agreement, class members will receive ticket voucher codes that are intended to be redeemed for general admission concert tickets at designated Live Nation owned or operated venues, subject to availability and limitations. Live Nation owns or operates 42 amphitheaters in the United States. Additionally, at Live Nation’s discretion the events selected may also include Live Nation clubs such as the House of Blues. It is not contemplated by the settlement that Live Nation will make available any tickets for concerts which it promotes in third party buildings, including arenas and stadiums.
Where can I find events to use my ticket vouchers?
You can find eligible events here: http://concerts.livenation.com/microsite/settlement. If the initial list of events does not include an event in your area, please check back periodically, as new events may be added.
Are the ticket vouchers redeemable for any ticket?
The vouchers are potentially redeemable for two eligible general admission tickets for certain events held at Live Nation owned and operated venues, subject to availability and limitations.
Am I guaranteed free tickets?
No. While all class members are eligible for qualified events, ticket vouchers will be redeemed on a first come, first served basis.
Can I apply the vouchers to a previously placed order?
Only select events are potentially eligible for voucher redemption, and you cannot use your ticket or discount vouchers for previously placed orders for those events or any other events.
Can I combine all the vouchers together?
You can combine up to two discount vouchers per transaction ($4.50 total).
Can I transfer my vouchers to someone else?
No. Vouchers can only be redeemed by the class member. They are non-transferable.
How do I know if I qualify for a ticket voucher?
Please reach out to the legal claims administrator, Garden City Group, at firstname.lastname@example.org.
Where do I apply the vouchers?
If you are interested in an event and would like to try to use any of the ticket vouchers you received, log on to www.ticketmaster.com using your Ticketmaster username and password, or visit Ticketmaster’s mobile website, which can be accessed by either typing in ticketmaster.com, m.ticketmaster.com or www1.ticketmaster.com on your mobile phone or tablet. Enter the voucher(s) you would like to use in the in the applicable area on the billing page. Please note that vouchers may not be redeemed over mobile apps, so you should use your desktop or laptop, or type in the website on your mobile device if you want to use your vouchers.
I think I should have more vouchers than I see in my account. What should I do?
Please reach out to the legal claims administrator, Garden City Group, at email@example.com.
Can my voucher be used more than once if I only used it for one ticket?
No. Each voucher can only be used once, and then it will no longer be valid and it will no longer be viewable in your account.
Why are there no events in my area?
Under the terms of the settlement, Ticketmaster will provide tickets across a variety of events that take place at Live Nation owned and operated venues. If the initial list of events does not include an event in your area, please check back periodically, as new events may be added.
Can I use the mobile app or mobile web to redeem my vouchers?
You may use the mobile web, which can be accessed by either typing in ticketmaster.com, m.ticketmaster.com or www1.ticketmaster.com on your mobile phone or tablet, to redeem your vouchers. Vouchers cannot be redeemed on the mobile app.
Are wheelchair accessible seats available for ticket voucher redemption?
Yes. Eligible general admission tickets available for potential ticket voucher redemption are wheelchair accessible. Please redeem your voucher for your selected event(s) and then reach out to http://www.ticketmaster.com/h/customer-service.html for further assistance regarding your accessibility needs.
Why can I only redeem my ticket voucher for these events?
Per the settlement agreement, ticket vouchers can only be redeemed for eligible events at Live Nation owned and operated venues on a first come, first serve basis. Current eligible events include award-winning artists at legendary venues. Please continue to check back since more events may be added periodically. For an updated list of eligible events, visit http://concerts.livenation.com/microsite/settlement.
When will my vouchers expire?
Your discount and UPS vouchers will expire on June 18, 2020.
Your ticket vouchers will be valid for eligible events (which can be found here: http://concerts.livenation.com/microsite/settlement) until no further tickets are available for any listed events and no further events will be posted. Ticket voucher redemption is on a first come, first serve basis and we encourage you to check back frequently, as new tickets may be added periodically.
Why will everyone who got a ticket voucher not get a ticket?
Per the terms of the settlement, a limited amount of tickets are being made available for class members, and ticket vouchers are redeemable on a first come, first serve basis.
Why can’t I use my ticket voucher for every event on LiveNation.com and Ticketmaster.com?
Per the settlement, Ticketmaster is making tickets available to certain concerts at Live Nation owned and operated venues across the country. Not all events ticketed by Ticketmaster are eligible for ticket voucher use, nor are all Live Nation concerts eligible.
How can the ticket vouchers be sold out?
Ticketmaster provided, per the settlement agreement, an allotment of tickets to the eligible events that may be purchased with ticket vouchers. Once ticket vouchers have been used to purchase all allotted tickets for a particular event, that event will be designated as “Voucher sold out for this event” on the following site: http://concerts.livenation.com/microsite/settlement. Check back frequently as additional tickets and events may be added periodically.
How do I sign up for notifications?
To sign up for periodic notifications when additional tickets or new events have been added, please visit https://secure.gcginc.com/tkm/SubscriptionSignup.aspx. Please note, however, that you will not necessarily receive this email notification before eligible events are listed or before new tickets are added to current eligible events; but rather, the email will be sent periodically during the period of time that tickets are generally available.
When are you releasing more tickets?
New tickets may be made available periodically. For the most up-to-date information, please check http://concerts.livenation.com/microsite/settlement frequently.
I no longer have access to the email I used to set up and access my Ticketmaster account. What should I do?
Please Contact Fan Support
Who do I contact if my question isn’t answered here?
If you chose Print-at-Home as your delivery method, sign in to your Ticketmaster account with the same email used for purchase (please note you can’t print tickets from our app or mobile site). Click your order and look for the "View Tickets" button.
Can’t print? Please Contact Fan Support.
If your event is happening in the next 48 hours please call Fan Support at 800-653-8000.
If your event is happening today and it’s after Fan Support hours, please go to the venue box office for help when you get there.
Fan Support hours (your local time)
Just click the Sell button on your order in My Account to start the easy step-by-step: you'll select only the tickets you want to list, set your price, and enter your debit card or checking account info.
You must have a US bank account to sell tickets for an event in the US.
You can edit or remove your listing anytime, and you'll get paid by direct deposit or pay-by-debit when your tickets sell.
Not all events or tickets are available for resale. If you don't see a Sell button, selling your tickets though Ticketmaster is not allowed.
There are no fees to sell your tickets. All fees are paid by the buyer.
The Ticketmaster Express automated line is open 24/7 for anytime ticket sales: 866-448-7849.
Prefer to talk to someone? For events in the US call 800-745-3000.
Monday - Saturday: 9am - 6pm
Sunday: 12pm - 6pm
(All hours are local time zone)
Hint: Tickets for most presales are not sold over the phone. Go directly to Ticketmaster.com or download our app. (Also sold online only: some VIP packages, Official Platinum Seats, and merchandise.)
Finally, the numbers above are for buying tickets only. If you need help with an existing order please Contact Fan Support.
It’s free and easy – go to My Account and click the Transfer button on your order.
Then follow the simple steps and remember, the recipient's email address must be different than the sender's email address. The recipient will need a Ticketmaster account. If they don't they will have to create one when accepting tickets.
Please Note: Not all events have the Ticket Transfer option. If there is no Transfer button on your order, Ticket Transfer is not available.
We’ll email you as soon as your friend accepts the tickets, and we’ll email your friend a reminder if they haven’t accepted 48 hours before the event (you can remind them too).
Once your friend accepts the transfer, trash (or recycle!) your original tickets if you printed them. They’re no longer valid and won’t get you in.
If you are having difficulty transferring your ticket, please Contact Fan Support.
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