Contact Fan Support to request a Fan Guarantee exchange/upgrade.*
*We can't exchange/upgrade tickets for events that are less than a 7 days away, and we can't exchange resale tickets.
See our Fan Guarantee for full details and exceptions.
The standard policy of artists, teams and venues not participating in our Fan Guarantee is "No Refunds or Exchanges". There may be some good news for fans who can't go to their event though; if resale is available for your event you can sell your tickets safely and simply - look for a SELL button on your event in your account to see if resale is available.
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