Contact Fan Support if you don't receive your temporary password, can't unlock your account or if you don't have access to your old email anymore.

If you have forgotten your password or are locked out please visit the Sign In Page and click the "Forgot password?" link to reset your password. Please be sure to include customer_support@ticketmaster.com to your list of trusted addresses to ensure delivery of the temporary password.

Only choose "Reset Password" from the options you will be able to reset your password on-screen without a temporary password. However, you will need to have a saved credit card in your account and know the last 4 digits. If not, please choose "Email me a temporary password".

Once received go to the Sign In page to log in using the temporary password. The temporary password is case sensitive so type it exactly as it appears (don't copy and paste).

Then simply follow the password requirements to reset your password.

Password Requirements

  • Must be 6-32 characters
  • Must contain at least one letter and one number
  • Special characters strongly encouraged (@$&%#)
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