Contact Fan Support if you don't receive your temporary password, can't unlock your account or if you don't have access to your old email anymore.

If you have forgotten your password or are locked out, tap Sign In from the menu options and then on "Forgot your password?". Please be sure that you have included customer_support@ticketmaster.com to your list of trusted addresses to ensure delivery of the temporary password.

Go to the "Sign In" page again. The temporary password is case sensitive so type it exactly as it appears (don't copy and paste). Then confirm your credit card number or choose "No thanks, delete my exisisting payment information" Or "Re-enter Billing Info Later" if you're using our app.

This will not delete any order information you may have in your account.

If you don't have a saved credit card in your account you can't choose the confirm credit card or billing info options.

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