Ticketmaster
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1. What is this class action settlement
In 2003, the Schlesinger v. Ticketmaster class action lawsuit was filed, alleging that Ticketmaster failed to fully disclose to consumers all aspects of its UPS and order processing fees. While vigorously defending the lawsuit, Ticketmaster settled the case in 2013, with the court granting final approval of the settlement in February 2015.

The settlement class generally includes all consumers who purchased tickets on Ticketmaster.com between October 21, 1999, and February 27, 2013 (the “class period”).

2. Why do I have discount codes and ticket vouchers
As part of the Schlesinger v. Ticketmaster settlement, Ticketmaster agreed to provide:

  1. To each class member, one discount code (worth $2.25 off a future purchase of primary tickets) for every purchase made on Ticketmaster.com during the class period, up to 17 discount codes per person.
     
  2. To class members who used UPS delivery during the class period, one $5 UPS discount code for every purchase made on Ticketmaster.com that included UPS delivery, again up to 17 UPS discount codes per person.
     
  3. To each class member, one ticket voucher (potentially redeemable for two eligible general admission tickets for select events at Live Nation owned or operated venues, subject to availability and limitations) for every purchase on Ticketmaster.com during the class period, up to 17 vouchers per person. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

3. How many codes and vouchers do I get?

  1. Each class member received one discount code for each Ticketmaster.com purchase made during the class period, up to a maximum of 17 discount codes.
     
  2. Each class member who used UPS delivery for a ticket order during the class period also received one UPS discount code for each UPS delivery he or she paid for over the class period, up to a maximum of 17 UPS discount codes.
     
  3. Each class member also received one ticket voucher for each Ticketmaster.com purchase the class member made during the class period, up to a maximum of 17 ticket vouchers. This voucher is potentially redeemable for two eligible general admission tickets for select events at Live Nation owned or operated venues, subject to availability and limitations. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

4. Where do I find my discount codes and ticket vouchers?
Your discount codes, UPS discount codes, and ticket vouchers are made available to you under the “Active Vouchers” link in your Ticketmaster account at https://www.ticketmaster.com/member/vouchers.

If you have lost or misplaced your Ticketmaster login name and/or password, please use the “Forgot password?” link to reset your password from https://www.ticketmaster.com/member/.

5. Can I redeem my ticket vouchers for any event on Ticketmaster.com or LiveNation.com?
Per the Settlement Agreement, class members will receive ticket vouchers that may potentially be redeemed for eligible general admission concert tickets at designated Live Nation owned or operated venues, subject to availability and limitations. Additionally, at Live Nation’s discretion, the events selected may also include Live Nation clubs such as the House of Blues. It is not contemplated by the settlement that Live Nation will make available any tickets for concerts that it promotes in third party buildings, including arenas and stadiums.

6. Where can I find events to use my ticket vouchers?
You can find eligible events here: http://settlement.livenation.com. The eligible event list will include select events at Live Nation owned or operated venues, subject to availability and limitations.

7. Are the ticket vouchers redeemable for any ticket?
No. The vouchers are potentially redeemable for two eligible general admission tickets for select events held at Live Nation owned or operated venues, subject to availability and limitations. You can find eligible events here: http://settlement.livenation.com

8. Am I guaranteed tickets to eligible events using my ticket vouchers?
No. While all class members’ ticket vouchers are eligible for redemption for qualified events, ticket vouchers will be redeemed on a first come, first served basis. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

9. Can I apply the discount codes or ticket vouchers to a previously placed order?
No. You cannot use your discount codes, UPS discount codes, or ticket vouchers for previously placed orders.

10. Can I combine the codes and ticket vouchers together?

  • You can combine up to two discount codes per transaction ($4.50 total).
  • If you elect UPS delivery, you can combine up to two discount codes ($4.50 total) and up to two UPS discount codes ($10.00 total) per transaction (for a total discount of $14.50).
  • Ticket vouchers cannot be used with any other discount or UPS codes.

11. Can I transfer my codes or vouchers to someone else?
No. Discount codes, UPS discount codes, and ticket vouchers can only be redeemed by the class member. They are non-transferable.

12. How do I know if I qualify for a ticket voucher?
Please email ticketfeelitigation@gcginc.com.

13. Where do I apply my discount codes?
To redeem your $2.25 discount code or $5.00 UPS discount codes, log on to www.ticketmaster.com using your Ticketmaster username and password from your desktop or laptop.  Enter the code(s) you would like to use in the applicable area on the billing page. Please note that discount codes may not be redeemed via mobile or mobile apps.  For step by step instructions, check out more info at http://settlement.livenation.com.

14.  Where do I apply my ticket vouchers?
To redeem your ticket vouchers, log onto www.ticketmaster.com using your Ticketmaster username and password from your desktop or laptop and find your ticket vouchers, then click here. Note that voucher redemption is only available for events that are linked from this page.  Once you select an event, click the “Redeem” button.  On the billing page, look for a “voucher code” link and enter your code to receive your discount(s). Please note that ticket vouchers may not be redeemed via mobile or mobile apps.   For step by step instructions, check out more info at http://settlement.livenation.com.

15. Can I use the mobile app or mobile web to redeem my discount codes or vouchers?
Discount codes, UPS codes, and ticket vouchers cannot be redeemed on the mobile website or the mobile app.  See FAQs 13 and 14 for information on how to redeem your discount codes and ticket vouchers on your desktop or laptop.

16. I think I should have more discount codes and ticket vouchers than I see in my account. What should I do?
Please email ticketfeelitigation@gcginc.com.

17. Can my ticket voucher be used more than once if I only used it for one ticket?
No. Each ticket voucher can only be used once, and then it will no longer be valid and it will no longer be viewable in your account.

18. Why are there no events in my area?
Per the terms of the Settlement Agreement, Ticketmaster will provide tickets across a variety of events that take place only at Live Nation owned or operated venues. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.  If the current list of events does not include an event in your area, please check back periodically, as new events may be added.

19. Are wheelchair accessible seats available for ticket voucher redemption?
Yes. Eligible general admission tickets available for ticket voucher redemption are wheelchair accessible. Please redeem your voucher for your selected event.  The venue will accommodate your accessible needs at the event.

20. Why can I only redeem my ticket voucher for these events?
Under the terms of the Settlement Agreement, ticket vouchers can only be redeemed for eligible events at Live Nation owned or operated venues in the U.S. on a first come, first served basis. Please continue to check back, as more events may be added periodically. For an updated list of eligible events, visit http://settlement.livenation.com.

21. When will my discount codes and ticket vouchers expire?

  • Your discount codes and UPS discount codes will expire on June 18, 2020.
  • Your ticket vouchers will be valid for eligible events (which can be found here: http://settlement.livenation.com) until no further tickets are available for any listed events and/or no further events are posted. Ticket voucher redemption is on a first come, first served basis. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

22. Why will everyone who got a ticket voucher not get a ticket?
The Settlement Agreement limits the number of tickets that are to be made available for voucher redemption in a given year, and vouchers are redeemable on a first come, first served basis. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

23. Why can’t I use my ticket voucher for every event on LiveNation.com and Ticketmaster.com?
Per the terms of the Settlement Agreement, Ticketmaster is making tickets available to select concerts at Live Nation owned or operated venues across the United States. Not all events ticketed by Ticketmaster, nor all Live Nation concerts, are eligible for ticket voucher use.

24. How can the ticket vouchers be sold out?
Ticketmaster provides, per the Settlement Agreement, an allotment of tickets to the eligible events for which tickets may be purchased using vouchers.  Once all tickets available for voucher redemption have been purchased for a particular event, vouchers may no longer be used to purchase tickets for that event.

The Settlement Agreement limits the value of tickets that are to be redeemed in a given year. Please be aware that due to high demand and limited ticket availability, we expect these tickets to be redeemed quickly.  Check back frequently as additional tickets and/or events may be added periodically.

25. How do I sign up for notifications?
To sign up to receive an email notification when new tickets are made available for voucher redemption, please visit https://secure.gcginc.com/tkm/SubscriptionSignup.aspx.

26. When are you releasing more tickets?
Per the Settlement Agreement, Ticketmaster is responsible for making tickets available for ticket voucher redemption based on the value of tickets redeemed using vouchers during the prior year. New tickets may be made available periodically. For the most up-to-date information, please check http://settlement.livenation.com frequently.

To sign up to receive an email notification when new tickets are made available for voucher redemption, please visit https://secure.gcginc.com/tkm/SubscriptionSignup.aspx.

Please note, discount codes and UPS discount codes can still be used on primary tickets on Ticketmaster.com. Log in to your account to view your discount codes and UPS discount codes and search for events.

27. I no longer have access to the email I used to set up and access my Ticketmaster account. What should I do?
You can contact Ticketmaster here: http://www.ticketmaster.com/h/customer-service.html

28. Who do I contact if my question isn’t answered here?

  • If you have a question about the lawsuit or the benefits to which you are entitled, or if you believe you did not receive codes or vouchers that you should have received, please reach out to Garden City Group at ticketfeelitigation@gcginc.com.
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Click the unsubscribe link at the bottom of the email alert you received.

To update or unsubscribe at any time from emails alerts, you can click here, log in, and follow the instructions.

For mobile alerts, text STOP to opt-out, or HELP for help, to shortcode 842538

Please note that you may still receive emails from those who provide events (e.g., venues, teams, artists, promoters and leagues) to whom Ticketmaster provides your email address as described in the Ticketmaster Privacy Policy

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Online Orders
Most tickets bought on Ticketmaster.com will automatically appear in your account. Click "My Account" at the top right of any page on our site and sign in to view the tickets under "View All Orders." You can confirm your purchase along with delivery status, seat locations, total charges, and more!

Phone Orders
Sign in to your My Account, click "View All Orders" on the left, and use "Search for Phone or Online Orders" located at the bottom of the page. Just enter your phone and credit card numbers (exactly as you entered them when you bought your tickets), select the state where the event takes place, and presto!

Don't have a My Account yet? Get yours now!

If you're unable to find your order please Contact Fan Support.

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Contact Fan Support if you don't receive your temporary password, can't unlock your account or if you don't have access to your old email anymore.

If you have forgotten your password or are locked out please visit the Sign In Page and click the "Forgot password?" link to reset your password. Please be sure to include customer_support@ticketmaster.com to your list of trusted addresses to ensure delivery of the temporary password.

Only choose "Reset Password" from the options you will be able to reset your password on-screen without a temporary password. However, you will need to have a saved credit card in your account and know the last 4 digits. If not, please choose "Email me a temporary password".

Once received go to the Sign In page to log in using the temporary password. The temporary password is case sensitive so type it exactly as it appears (don't copy and paste).

Then simply follow the password requirements to reset your password.

Password Requirements

  • Must be 6-32 characters
  • Must contain at least one letter and one number
  • Special characters strongly encouraged (@$&%#)
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Head to My Account! You can view your online orders, and search for orders you placed by phone. Orders placed over the phone do not automatically appear in your account.

If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account.

Need a receipt? Click Print Receipt under Orders. (Note: you can't search for orders or print receipts on mobile devices.)

If you don't see the order you're looking for, you may have used a different account. Sign in to that account, or search using the phone and credit card numbers used for purchase. The image below is just an example of the search option you'll see in your order history aftering signing in to your account.

P.S. If the event happened more than 90 days ago or if you purchased over the phone over 90 days ago, please Contact Fan Support.

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In order to close your account completely you must submit a request to Fan Support. Once we receive your request we'll take care of it.

Click HERE to submit your request.

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Each Live Nation Concert Update contains an unsubscribe link at the bottom of the e-mail or footer. Click the unsubscribe link in the email to be removed from our mailing list. If you receive the updates in text format, you may have to copy and paste the link into your browser.

You may also click the link below and follow the instructions to unsubscribe.

Unsubscribe

Alternately, you can Email Us. Please remember to also include the e-mail address you'd like removed from the list. A customer support representative will manually unsubscribe your e-mail address.

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Ticketmaster makes every effort to send you alerts before the public sale date. At times, events may not be included in a alert prior to the public sale date until they are confirmed by the venue and promoter. We recommend that you visit Ticketmaster.com, as well as check with local media for up-to-the-minute news on upcoming events.

We also suggest that you check any junk mail or spam guard settings that you may have on your e-mail Inbox. These filters have been known to impede on the delivery of alerts. Make sure your mailbox is not full as well.

Remember app favorites do not generate pre-sale alerts. Please visit our full website to update your favorites and receive these alerts via email.

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If you have chosen to opt-in, we may use your information to send you communications about Live Nation and its services as well as promotional material on behalf of some of our partners. Please see the Livenation.com Privacy Policy to learn more.

If at any time you change your mind and do not wish to have any of your information used to receive marketing communications from us, please click here and follow the instructions to unsubscribe.

Also, in any commercial email we send, you will be given the opportunity to opt out of receiving such messages in the future by clicking on the link at the bottom of the email that says "unsubscribe." It may take up to 10 days for us to process an opt-out request. If you receive the updates in mobile text format, you may have to copy and paste the link into your internet browser.

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No, you can use My Cart without a My Account, but when you click the "Remember for Later" button at the bottom of the page, your ticket selections and other stuff will be saved in My Cart on that computer only.

If you want the freedom to view your cart on any computer, you need a My Account. Access My Cart from anywhere - get an account now!

Note: If you already have a My Live Nation account, you can sign in with that email and password on any computer to view your Ticketmaster shopping cart.

Please Note: My Cart is not available on moble site or app.

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Our Fan Guarantee entitles you to make an exchange or upgrade if you find tickets of equal or higher price for participating venues and teams.

Contact Fan Support to request a Fan Guarantee exchange/upgrade.*

*We can't exchange/upgrade tickets for events that are less than a 7 days away, and we can't exchange resale tickets.

See our Fan Guarantee for full details and exceptions. Note that the standard policy of artists, teams and venues not participating in our Fan Guarantee is "No Refunds or Exchanges".

Want to sell your tickets - look for a SELL button on your event in your account to see if resale is available. If the sell button does not appear, you can always try to repost your tickets for sale on Ticketsnow.com, a Ticketmaster Company.

Need help for an event in Canada?

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Hover over your name (e.g. John’s Account) on the top right of our site, then click Sign Out.

Note: Close all tabs and your browser window completey to end your session if clicking Sign Out doesn't exit your account.

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The post-event Fan Review Invitation is a transactional email and considered a core function/part of your Ticketmaster purchase as is for example, your purchase receipt. Consequently you may not unsubscribe (opt-out) of receiving the Fan Review Invitation email. You are however, under no obligation to submit a Fan Review of your show -- but why not 'Let Your Voice Be Heard!'

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It's easy!  Tell us your favorite artist, teams or venues and we'll send you emails with information based on your selections.

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In order to begin receiving Ticketmaster Alerts for a different location, we recommend that you temporarily unsubscribe from all alerts for 24 hours and then re-select your desired locale. After doing so, you will begin receiving event alerts for your new location.

Click here to change information in your My Account profile.

You will need to enter your e-mail address and password to sign in.

When you have signed in, you will be able to update the following information:

>Edit Profile (Update your name, e-mail address, password and zip code)
>Edit Billing Information (Add, edit or delete credit card information)
>Alerts (Add, edit or delete Ticketmaster email alerts, including artist or venue alerts)

Make the appropriate selection and update as necessary. 

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Some changes, like changing your password, require you to have access to the email address used to sign in. If you don't, please Contact Fan Support.

To change information in your My Account profile, please visit:
https://www.ticketmaster.com/member

You will need to enter your e-mail address and password to sign in.

When you have signed in, you will be able to update the following information:

  • Edit Profile (Update your name, e-mail address, password and zip code)
  • Edit Email & Mobile Preferences (Add, edit or delete Ticketmaster email subscriptions)
  • Payment Options (Add, edit or delete credit card and billing information)
  • Alerts (Add, edit or delete artist or venue alerts)

Make the appropriate selection and update as necessary.

Note: You can't make updates to your account through our app or mobile site.

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We are always striving to make your online experience better. By signing up for a My Account, you can access information and resources to help you plan and expedite your ticket purchase. Click here to sign up for an account today!

Info About Tickets
As a Ticketmaster member, you'll have access to information about upcoming tours and events, special ticket offers, exclusive pre-sales and more! Simply register for a Ticketmaster account. Then, click on Edit Email and Mobile Preferences to see our offerings and to sign up for the information you'd like to receive!

Register Your Billing Information
Register your billing information on our secure site. The next time you buy tickets online, just enter your email address and password and you don't have to retype your credit card number, expiration date, billing address and delivery preferences again. Save time ahead of time!

View Your Order
With a Ticketmaster Account, you can check the status of your orders online--even if you bought your tickets by phone. For online orders, simply sign in  to view your Order History. If you can't find your order or placed an order by phone, you can look up your order by entering your phone number, the credit number used for the order and the state or province where the event takes place.

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If you purchased over the phone, orders will not automatically appear in your account. You can still search for your order using the phone and credit card numbers used for purchase (option not available on a mobile device). 

Go to the "View All Orders" section in your account to find the search option. See example HERE. You will be able to view your order info and print a receipt; however, you will not be able to print tickets.

If the event happened more than 90 days ago or if you purchased over the phone over 90 days ago, please Contact Fan Support.

If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. If it has been more than 24 hours since your order was placed, please Contact Us for additional information.

Note: This option is not available via our app.

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If you enter a phone number that is not valid, your carrier is not part of the Supported Carriers list, or if your carrier does not permit these alerts, you may not receive Ticketmaster Wireless Alerts.

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We take fraud very seriously and thoroughly review every claim brought to our attention. If you suspect fraud on your Ticketmaster account, please call (800) 653-8000 or email us.

And remember – where you buy matters. The only way to know your tickets are the real deal is to buy Ticketmaster Verified Tickets directly from Ticketmaster or Live Nation, or get them at the venue box office. Ticketmaster Verified Tickets are 100% authentic and guaranteed to get you in, including Fan-to-Fan Resale Tickets.

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Don’t enter any information or interact with the website or email. Never click links, open attachments, or reply to emails from suspicious or unknown senders. 

Already entered information or clicked on links? Call us as soon as possible at 800-653-8000.

Forward the email as an attachment along with your phone number to spoof@ticketmaster.com.

Together we can fight fraud.

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Was your event canceled or postponed? Please review the "You may be interested in..." links below.

If the event provider takes part in our Fan Guarantee, your tickets are fully refundable for three days after you buy them, up until one week before the event*. See participating venues and teams.

*Exceptions include VIP, Platinum and other premium tickets, tickets purchased through auction or resale, tickets purchased with additional related items or bundled products, tickets subsequently offered at a discount, and tickets for participating teams' away games.

Fan Guarantee refunds are easy:

  1. Go to Ticketmaster.com on your computer or tablet
  2. Head to your account to see your order
  3. Click the Refund button

You won’t see a Refund button if:

  • You bought resale tickets (nonrefundable)
  • You bought your tickets more than three days ago
  • You bought tickets within the last three days for an event that’s less than a week away
  • The artist, team, or venue doesn’t participate in our Fan Guarantee

If you see a Sell button on your order, you can list your tickets on the spot. If the Sell button does not appear, you can always try to repost your tickets for sale on Ticketsnow.com, a Ticketmaster Company.

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Please contact the venue directly to inquire about lost items.

You can search our site for the venue page to look for contact information. If it's not listed please visit the venue's official site.

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Contact Fan Support if you don't receive your temporary password, can't unlock your account or if you don't have access to your old email anymore.

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Contact Fan Support if you don't receive your temporary password, can't unlock your account or if you don't have access to your old email anymore.

If you have forgotten your password or are locked out, tap Sign In from the menu options and then on "Forgot your password?". Please be sure that you have included customer_support@ticketmaster.com to your list of trusted addresses to ensure delivery of the temporary password.

Go to the "Sign In" page again. The temporary password is case sensitive so type it exactly as it appears (don't copy and paste). Then confirm your credit card number or choose "No thanks, delete my exisisting payment information" Or "Re-enter Billing Info Later" if you're using our app.

This will not delete any order information you may have in your account.

If you don't have a saved credit card in your account you can't choose the confirm credit card or billing info options.

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A link to print or view your parking pass is sent via an email confirmation from ParkWhiz.
Example

You will be able to scan the QR code from your mobile device or print it from a computer. Then follow the instructions to gain entry.
Parking Pass Example

ParkWhiz Passes can't be transferred through your Ticketmaster account, but you can print it and hand it to your friend.

ParkWhiz Accessible Parking

  • Accessible parking is on a location by location basis and on a first-come, first-served basis
  • Check the Amenities section of your parking pass for accessible parking availability
  • Contact ParkWhiz Customer Experience team at 888-472-7594 before purchase to check if accessible parking is available
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Live Chat is not available through our app and only available to fan's with an existing order.

  1. Head to the Order History in your account from your computer or tablet
  2. Click the Order Details link
  3. Click the Live Chat link at the bottom of the left navigation menu

If you are unable to use our Live Chat option click the Customer Service link below.

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This means the person you transferred tickets to has not accepted them yet.

Simply remind them to check their email for the transfer invite to accept them.

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