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Ticket Delivery

Some performers, teams, and venues release their tickets with a delivery delay. A delivery delay is used to prevent tickets from being accessed until we can confirm everyone has adhered to the event ticket limit and didn’t use unfair ticket technology to buy in bulk. In other words, we want to make sure no one has ordered more than their fair share of tickets and the process is fair.

Delivery information is provided within your purchase confirmation email, on your order in My Account, or on the event page. If you haven’t received your tickets two days (48 hours) before the event, please Contact Fan Support so we may assist.

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Our goal is to have your tickets in your mailbox within two weeks of purchase. A shipping confirmation email is sent when your tickets are printed and shipped.

Some events may have a delivery delay in place, as such your tickets will not be shipped or available to print prior to that date.

If it's two days before the event and you're still waiting for your tickets, Click Here to contact Fan Support. We'll make sure you can pick them up at the venue's will call window (no extra charge). If your tickets arrive in the mail in the meantime, tear them up! Once we make other delivery arrangements, we cancel the original barcodes.

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How To Access Your Ticket(s) Using the iOS Mobile App:

  1. Open your Ticketmaster App.
  2. Tap the “My Events” icon at the bottom of the screen.
  3. Sign in and tap on your order.
  4. Click “View Barcode” to access your tickets.
  5. Present barcode to get scanned for entry and you’re in!

View Step-by-Step Instructions: How To Access Your Mobile Tickets

Apple/IOS App - view here

Pro tip: Add your ticket(s) to your phone’s “wallet” and have a fully charged battery.

Please note: Mobile Entry is not available for all events. Please refer to your ticket order in your account.

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Tickets can't be printed from our app. Please use the browser on your desktop, laptop or mobile device.

If you chose Print-at-Home as your delivery method, your tickets will be sent to the email address used at the time of purchase. They will be attached as a pdf file and requires Adobe Reader. Get it HERE.

If you bought online or on our app review the FAQ below.

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Fan Support to the rescue! Please Contact Fan Support to resend your Print at Home tickets purchased over the phone.

Remember for online orders though, your tickets are in My Account. Sign in, hover over your name on the home page under the search bar, and click Print My Tickets. You'll see your tickets in your account and the Print button when they're ready to print. You'll need to confirm your account by entering the code we emailed you after clicking on the Print button.

Please note: You can print at home, at work when no one's looking, or wherever you want - you just can't print from our mobile app.

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Tickets can't be printed from our app. Please use the browser on your desktop, laptop or mobile device.

If you chose Print-at-Home as your delivery method:

  1. Go to My Account on a computer or laptop (no mobile devices).
  2. Sign in with the same email used for purchase.
  3. Click your order and look for the "Print Tickets" button.
  4. You will need Adobe Reader to print your tickets. Download it HERE.

If you do not see the Print Tickets button then printing is not an option.

Note: If you bought your tickets over the phone you will not be able to print tickets from your account. Please review the link below.

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It depends on the venue. Many venues let you designate an alternate name for will call pickup and may require that person to present a photo ID, the Ticketmaster order number, and a photocopy of the front and back of the credit card you used to buy the tickets. Be safe: Block out everything but the last four digits of your account number!

To request alternate pickup for tickets you've already bought, please Contact Fan Support. Someone from our Fan Support team will arrange it - if it's OK with the venue - and tell you what that person needs to bring to the will call window.

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We ship tickets only to the billing address on file for the credit card used to buy them. If that's not convenient, you can take advantage of Print at Home or pick them up at the venue's will call window.

If you've already bought your tickets and want to change the shipping option, please Contact Fan Support.

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This answer applies to Print at Home placed via telephone only!

If you would like to change the e-mail address to which your Print at Home tickets will be sent, simply Email Us, and enter the requested information, including the e-mail address to which you would like the Print at Home tickets to be sent. A Customer Service Representative will update the address and arrange to resend your print at home tickets, in most cases within two hours, and will reply to your request to verify this information for you.

If you are unable to receive or print your tickets via Print at Home any reason, you may also request an alternate delivery method in the same manner. Simply include the desired delivery method, keeping in mind that U.S. Mail delivery is only available until 10 days prior to the event date. A list of the available delivery options may be found here.

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Mobile Entry is the easiest and safest way to access tickets to your events.

When your event is Mobile only, or you selected Mobile Entry at checkout - your mobile phone is your ticket.

Your tickets will not be available for print or emailed to you.

Mobile Entry Is Easy
Upon arrival to your event, locate your tickets in your Ticketmaster app or the mobile website. You’ll show your ticket to the ticket scanner, your barcode is scanned – and you’re in!

How To Access Your Ticket(s):

  1. Open your Ticketmaster App or visit Ticketmaster using your mobile internet.
  2. Login to your Ticketmaster account and locate the order with your ticket(s).
  3. Tap and show. Your phone will be scanned for entry and you’re in!

Pro tip: Add your ticket(s) to your phone’s “wallet” and have a fully charged battery.

Please note: Mobile Entry is not available for all events. Please refer to your ticket order in your account.

Download our app to manage your tickets – all in one place! Available in the US and Canada only.

View Step-by-Step Instructions: How To Access Your Mobile Tickets

Apple/IOS App - view here
Android App - view here
Mobile Web - view here

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Xpresspost for Events Occurring in Canada (Canadian PO BOXES, RURAL ROUTES, GENERAL DELIVERY ADDRESSES)
Xpresspost allows you to receive tickets to Canadian events if you have a Canadian billing address. Xpresspost can only be used for events that occur in Canada. Xpresspost packages are sent only to your verified billing address in Canada and cannot be sent to the United States or to any other country. Couriered orders are delivered between the hours of 8:30 am and 5:00 pm Monday through Friday only, and not on holidays. An adult must be present to sign for the ticket order. In the event no adult is available or there is no one home at time of delivery, a notice of delivery card will be left to inform customers that a courier item is awaiting pickup from their local post office. If you have not received your tickets and your event is less than two business days away, please contact Canadian customer service.

UPS for Events Occurring in Canada (Canadian and American RESIDENTIAL & BUSINESS STREET ADDRESSES)
UPS allows you to receive tickets to Canadian events if you have a Canadian or United States RESIDENTAL or BUSINESS billing address. UPS can only be used for events that occur in Canada and the United States, and cannot be used to send you tickets if you do not have a United States or Canadian billing address. UPS packages are sent only to your verified billing address in the United States and Canada and cannot be sent to PO BOX or other types of RURAL addresses in Canada and the USA. At present UPS service is not available for other countries. UPS orders are delivered between the hours of 8:30 am and 5:00 pm Monday through Friday only, and not on holidays. An adult must be present to sign for the ticket order. In the event no adult is available or there is no one home at time of delivery, a notice of delivery card will be left to inform customers that a UPS item is awaiting pickup from their local UPS depot. We cannot deliver tickets to P.O. Boxes or Rural Route addresses via UPS. If you have a PO Box or Rural Route address, please select another delivery option. If you have not received your tickets and your event is less than two business days away, please contact Canadian customer service

IMPORTANT: All shipments within UPS's direct service area are delivered to the recipient's physical address, but not necessarily to the recipient personally. In accordance with recipient's instructions, intra-Canada commercial packages can be left at designated locations without obtaining a signature. Intra-Canada residential packages may be released without obtaining a signature. The foregoing is true even if such packages are subject to a Signature Required Waiver and Agreement and/or have a "Signature Required" sticker affixed thereto.

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Electronic Tickets. This may also show as eTickets

An electronic ticket (eTicket) can be a Mobile Entry, Print-at-Home, or Credit Card Entry ticket. Your tickets will be located in your account and will be available for you before the event. Visit My Account to locate your Electronic/eTicket type.

Mobile Entry (Go Mobile)

Mobile Entry is the easiest and safest way to access tickets to your events. When your event is Mobile only, or you selected Mobile Entry at checkout - your mobile phone is your ticket. Your tickets will not be available for print or emailed to you.

Pro tip: add your ticket(s) to your phone's "wallet" and have a fully charged battery before you head out to your event.

Please note: Mobile Entry is not available for all events. Please refer to your ticket order in your account. Download our app to manage your tickets - all in one place! Available in the US and Canada only.

Print-at-Home

To print your tickets, use the browser on your desktop, laptop or mobile device and login to your Ticketmaster account. Then, locate the order for your event and print your tickets. Please note: tickets may not be printed from our app.

For online orders: When your tickets are ready to print, click the "View Tickets" button on the Order Detail page of your account. See an example here.

For orders placed over the phone: Your tickets will be sent to the email used at the time of purchase as a PDF attachment.

When you select to Print-at-Home, make sure you have your tickets handy before you head out to your next event.

Credit Card Entry

Your credit card is your ticket. Bring the same card used for purchase and your photo ID. They’ll simply swipe your card at the door to get you in. These tickets are non-transferable and everyone in your group must enter together. When using Credit Card Entry, your tickets will not be emailed to you and will not be available for print.

Please note: the credit card used for entry MUST be the same one used to purchase your tickets.

Click here for more details on credit card entry.

US Mail

Get your tickets within 10-14 days. Please note, US mail delivery may take longer if there is a delivery delay on your event. If you haven’t received your tickets two days (48 hours) before your event, please Contact Fan Support.

Will Call

Tickets held at Will Call can only be retrieved by the cardholder with the original credit card of purchase and a valid photo ID with signature such as a state ID, driver's license or passport.

UPS

Get your tickets delivered via UPS. Choose 2-day or 3-day shipping. Please note, delivery to PO Box or APO/FPO addresses is not available at this time. When you use UPS delivery, your tickets will not be emailed to you. (Available in the U.S. only)

Ticket Transfer

If you receive your tickets through our “Ticket Transfer” feature, you’ll receive an email with instructions to accept your tickets. From your desktop, laptop or mobile phone, click on the "Accept Tickets" button and login to your Ticketmaster account. Or, if you don’t have a Ticketmaster account, you can create a new one to accept your tickets.

Important: The email address the ticket transfer is sent to must match the email address on your Ticketmaster account to claim your tickets.

We always suggest practicing safe ticket shopping and management. If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. If the tickets were obtained fraudulently by the person transferring them, they may be canceled at any time.

Delivery Delay

Some performers, teams, and venues release their tickets with a delivery delay. A delivery delay is used to prevent tickets from being accessed until we can confirm everyone has adhered to the event ticket limit and didn’t use unfair ticket technology to buy in bulk. In other words, we want to make sure no one has ordered more than their fair share of tickets and the process is fair.

Delivery information is provided within your purchase confirmation email, on your order in My Account, or on the event page. If you haven’t received your tickets two days (48 hours) before the event, please Contact Fan Support so we may assist.

 

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If you’re sending/transferring tickets:

  1. Login to My Account and click on your event to find your tickets
  2. Click the “Transfer Tickets” button (event eligibility may vary)
  3. Select the tickets you’d like to transfer
  4. Enter your recipient's first and last name, email address and an optional note.*
  5. Click the “Send” button  

When transferring tickets we’ll send you two (2) emails: one confirming your ticket(s) have been sent and another when your recipient accepts the tickets you sent. Your recipient will also receive an email prompting them to accept your tickets. Just in case they forget to accept the tickets, we send them another reminder 48 hours prior to the event.

Once the ticket transfer has been accepted, the tickets in your account are no longer valid and you will not be able to get into the event with those tickets.

*Those receiving a ticket transfer must have a Ticketmaster My Account.

If they do not have an account, they can easily create one when they accept the tickets.

You can view step by step examples here:

Using a Desktop or Laptop
Using the Ticketmaster Mobile App
Using your phone’s Mobile Web

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Your credit card is your ticket. Bring the same card used for purchase and your photo ID. They’ll simply swipe your card at the door to get you in. These tickets are non-transferable and everyone in your group must enter together. When using Credit Card Entry, your tickets will not be emailed to you and will not be available for print.

Please note: the credit card used for entry MUST be the same one used to purchase your tickets.

Click here for more details on credit card entry.

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It's coming. If they're in stock items like t-shirts and posters ship separately and usually arrive 2-3 weeks after purchase (CDs may take longer depending on official album release date). We'll email you the minute your stuff ships.

If you bought a digital album with your tickets you'll get an email with a download link either immediately after purchase or within a few days. (Again, it may take longer depending on official album release date.)

Delivery details are sometimes available on Ticketmaster.com. Here's how to check:

  • Search for the artist or team
  • Scroll to your show/game and click Find Tickets
  • Look for merchandise delivery details on the page

We work to ship your merchandise asap, but unless otherwise stated at time of purchase it's not guaranteed to arrive before the event. If you should have received your stuff by now though, please Contact Fan Support.

Note: Other stuff like parking, VIP Club, Fast Lane, and concession vouchers are typically delivered with the tickets. If you haven't received these items, please Contact Fan Support.

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If your card is lost and you have selected to receive your tickets at the Box Office Will Call Window, you will need a billing statement with the credit card number on it, as well as your picture I.D. and the order number.

If your card was stolen and you do not have a billing statement, the police report will be sufficient, along with your picture ID and the order number.

If you purchased with a debit card, please take your receipt and picture ID to the Will Call Window.

The picture ID must match the name on the order in all scenarios.

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For events that occur in the United States, tickets can be delivered to an Armed Forces billing address via standard mail. You may also choose to print tickets at home using Print at Home/TicketFast, or pick up tickets at will call, provided that these delivery options are available for your event. Orders shipped via UPS cannot be delivered to a P.O. Box or APO/FPO address.

On the billing page during checkout (or if you store your billing information in advance, via your My Account) simply fill out the “Name,” “Phone” and “Credit Card” fields as you normally would.

In the "Address 1" field, enter the station or unit number (e.g. “USCGC Hamilton” or “PSC 802 Box 74”).

In the "City" field enter APO or FPO.

From the "State" dropdown menu, select one of the following locations:

  • Armed Forces Americas
  • Armed Forces Other
  • Armed Forces Pacific  

Complete the form and submit your order.

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If you have not received your order via UPS, you may track your ticket shipment, once tickets are printed and shipped, by visiting UPS.COM. Please enter your entire Ticketmaster confirmation number for your ticket order in the Reference Number field to track your order. (ex: 1-23456/FLO)

If you are unable to track your ticket order via UPS.com or your tickets have not been printed yet, please Contact Fan Support via email, and we will address this issue, making alternate arrangements for you to receive your tickets, if necessary.

If your event is taking place in the next 24 hours, we recommend that you contact customer support via telephone at 800-653-8000, to ensure that your inquiry is addressed as quickly as possible.

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UPS allows you to receive tickets to U.S. events if you have a U.S. billing address. UPS can only be used for events that occur in the United States, and cannot be used to send you tickets if you do not have a physical United States billing address. UPS packages are sent only to your verified billing address in the U.S. and cannot be sent to Canada or to any other country. Please review the UPS delivery schedule to see we you can expect your tickets to arrive. UPS will not deliver on Sundays or holidays. UPS may require that an adult be present to sign for a package, and if no one can sign for a package then UPS may leave a notice of delivery card notifying you of another delivery date or of a place where you may go to collect your package.

We are sorry, but we cannot deliver tickets to P.O. Boxes or APO/FPO addresses, via UPS. If you have a P.O. Box or APO/FPO billing address, please select another delivery option.

If you have selected UPS as the delivery method for your tickets, once your order has been shipped, you may visit UPS.COM  to track your order.  Please use your entire Ticketmaster order number as the UPS Reference number.(ex: 1-23456/FLO)

Delivery Type
if ordered on
3 Day Business - Evening
$14.50
tickets will arrive
2 Day Business - Evening
$18.50
tickets will arrive
Monday Thursday Evening Wednesday Evening
Tuesday Friday Evening Thursday Evening
Wednesday Monday Evening Friday Evening
Thursday Tuesday Evening Monday Evening
Friday Wednesday Evening Tuesday Evening
Saturday Wednesday Evening Tuesday Evening
Sunday Wednesday Evening Tuesday Evening

If you have not received your tickets and your event is less than 48 hours away, please Email Us or call 800-653-8000 so a Customer Service Representative may assist you.

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Delivery times differ for each event that offers upsells. For accurate information on when you should receive your package please check the event page. If the date has passed that you should have received the package then please contact Fan Support.
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Events in the United States
If the event is in the United States and you select standard mail as your delivery method, then the United States Postal Service will be used. Tickets sent via USPS can be sent only to the verified billing address within the U.S. or Canada. If your billing address is outside of the United States and Canada, then please see the Will Call pickup information. Please allow at least 14 days after your order is made to receive your tickets. In some cases, such as if the tickets are being shipped to you in Canada or if the event is in the distant future, it may take longer. If you don't receive your tickets within 48 hours of the event, please contact Fan Support.

Events in Canada
If the event is in Canada and you select standard mail as your delivery method, then Canada Post will be used. Tickets sent via Canada Post can be sent only to the verified billing address. Please allow at least 14 days after your order is made to receive your tickets. In some cases, such as if the tickets are being shipped to you in a country outside of Canada or if the event is in the distant future, it may take longer. If you don't receive your tickets within 3 business days of the event, please contact Fan Support.

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To print your tickets, use the browser on your desktop, laptop or mobile device and login to your Ticketmaster account. Then, locate the order for your event and print your tickets. Please note: tickets may not be printed from our app.

For online orders: When your tickets are ready to print, click the "View Tickets" button on the Order Detail page of your account. See an example here.

For orders placed over the phone: Your tickets will be sent to the email used at the time of purchase as a PDF attachment.

When you select to Print-at-Home, make sure you have your tickets handy before you head out to your next event.

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The will call window is usually near the venue's main entrance - and will call tickets are typically available an hour before the event.

You'll need the following to claim your tickets!

  • You photo ID
  • You Ticketmaster order number
  • The credit card you used to buy the tickets

Apple Pay Users - you must bring the iOS device used to buy tickets!

If you prefer to pick up your tickets before the day of the event, please contact the venue for box office rules and hours.

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You need two things: i0S 6 or higher and the latest version of our app (available only in the US & CAN). Then just sign in to your account, go to My Tickets, and tap on your order. You’ll see the Passbook option on eligible events.

Note: Not all tickets can be added to Passbook (e.g. Credit Card Entry) and it is not available on Android.

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eTickets refers to the different electronic delivery options we offer. With eTickets, Mobile Entry is always available. Print At Home or Credit Card Entry are the other two delivery methods that may be available.

Mobile Entry (Go Mobile):
Use your mobile device and our app to scan your ticket. Download our App (US and Canada Only)

Print at Home:
Print tickets from your Ticketmaster Account (Tickets are not sent by email and can't be printed from a mobile device)

Credit Card Entry:
Swipe the card used for purchase at the venue for entry.

Use the links below for additional details on each delivery method.

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Yup, including the tickets you print at home that show your name. Just hand them the tickets and they'll get in no problem.

You can also look for a Transfer button on your order in My Account to see if Ticket Transfer is available.

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Check for an email from us with a link to the special site where you can redeem your digital album or enter your mailing address for your CD.

No email? We may have to wait until the album is officially released. Also offer restrictions vary so please check Ticketmaster.com to confirm that the album was in fact included with your ticket purchase.

Here's how:

  • Search for the artist
  • Scroll to your show and click Find Tickets
  • Click the image like the one here to learn more about the offer

Still need assistance? Please Contact Fan Support

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How To Access Your Ticket(s) Using the Mobile Website:

  1. Open web browser app and go to ticketmaster.com.
  2. Tap the menu icon on the top left of your screen and click “My Tickets.”
  3. Sign in and tap on your order.
  4. Click the “View Tickets” button to access your tickets.
  5. Present barcode to get scanned for entry and you’re in!

View Step-by-Step Instructions: How To Access Your Mobile Tickets

Mobile Web - view here

Pro tip: Add your ticket(s) to your phone’s “wallet” and have a fully charged battery.

Please note: Mobile Entry is not available for all events. Please refer to your ticket order in your account.

Download our app to manage your tickets – all in one place! Available in the US and Canada only.

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We know plans change, if you transferred tickets but need to cancel, you can do so in just a few steps.

You may only cancel the ticket transfer if the tickets have not been accepted by the recipient. If they have been accepted, you will not be able to cancel and the recipient must transfer the tickets back to you.

If the tickets have not been accepted:

  1. Login to My Account and click on your event
  2. Click the “Cancel Transfer” link next to the ticket you have sent
  3. Complete your cancellation by clicking “Submit”

Both you and the recipient will receive emails stating the transfer has been canceled. You may now set-up a new ticket transfer or use them yourself!

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It varies by event. To check go to View All Orders in My Account and click the order number. You'll see a list of the things you can transfer (you can’t transfer merch or event ticket insurance for any events).

ParkWhiz parking passes can't be transferred through your Ticketmaster account. However, you may print it and hand it to your friend.

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Could be one of these reasons:

  • The venue doesn't offer Ticket Transfer yet (we're working on that)
  • The artist or venue turned Ticket Transfer off for that event/section
  • The event was canceled (ticket buyers get automatic refunds)
  • The event already took place
  • The tickets were bought over the phone (you can transfer online orders only)
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Ask your friend to cancel the original transfer and transfer the tickets again.

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Yup, once you accept the tickets they’re all yours. Can't use 'em? Transfer them back to the person who sent them or anyone you want.

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Absolutely, provided Ticket Transfer and Fan-to-Fan Resale are available for your event. If you see Transfer and Sell buttons on your tickets in My Account, you're good to go even if your tickets aren't ready to print yet.

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Yup, but beware: multiple copies mean someone else could wind up sitting in your seat. If someone gets a hold of a copy and gets there first, their ticket will work and yours won't because the system will show the ticket has already been scanned.

If there's a dispute your name and last four digits of your credit card are on your tickets, but you could miss invaluable event time getting to the bottom of it.

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Accepting tickets is easy! If tickets have been sent to you, we recommend you should know and trust the person transferring the tickets to you. If the tickets were obtained fraudulently by the person transferring them, they may be canceled at any time.

To accept tickets via desktop or laptop computer

  1. Locate the email with the details about the ticket transfer
  2. Within the email, click “Accept Tickets”
  3. To finalize the transfer, you’ll need to Login to your Ticketmaster account the tickets were transferred to. If you’re unsure, just use the same email address the email was sent to.

To accept tickets via mobile

  1. Click on the link within the text message or email received
  2. Login to your Ticketmaster Account
  3. View tickets in your “My Account” by clicking the link “View Tickets”

    Mobile Example
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A ticket transfer allows you to transfer some or all of your tickets from your Ticketmaster account to another. It’s easy, safe and completely free.

Please note: not all orders are eligible for ticket transfers. You’ll always see a “Transfer Tickets” button on your order. If Transfer is not available, the button will not be available. Transferring tickets does not mean to exchange tickets.

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Delivery changes may be available for your event. Please note, delivery method changes are unavailable for Resale tickets.

How It Works

  1. Sign into My Account
  2. Click the “View All Orders” link in the left navigation bar
  3. Click the “See Details” button
  4. Under Ticket Delivery, click “Change” to view alternate delivery options

If you do not see an option to “Change” the delivery method - we can help!

While in My Account, click the “Live Chat” button on the bottom right, or

Give us a call at (800) 653-8000

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Tracking is unavailable for tickets shipped via regular mail (USPS). However, we will send you a confirmaion email when your tickets are printed and shipped. Tickets normally arrive within 7-10 business days from the date the confirmation email is received.

If you chose UPS as your delivery method, please review the UPS info linked below.

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1. What is this class action settlement
In 2003, the Schlesinger v. Ticketmaster class action lawsuit was filed, alleging that Ticketmaster failed to fully disclose to consumers all aspects of its UPS and order processing fees. While vigorously defending the lawsuit, Ticketmaster settled the case in 2013, with the court granting final approval of the settlement in February 2015.

The settlement class generally includes all consumers who purchased tickets on Ticketmaster.com between October 21, 1999, and February 27, 2013 (the “class period”).

2. Why do I have discount codes and ticket vouchers
As part of the Schlesinger v. Ticketmaster settlement, Ticketmaster agreed to provide:

  1. To each class member, one discount code (worth $2.25 off a future purchase of primary tickets) for every purchase made on Ticketmaster.com during the class period, up to 17 discount codes per person.
     
  2. To class members who used UPS delivery during the class period, one $5 UPS discount code for every purchase made on Ticketmaster.com that included UPS delivery, again up to 17 UPS discount codes per person.
     
  3. To each class member, one ticket voucher (potentially redeemable for two eligible general admission tickets for select events at Live Nation owned or operated venues, subject to availability and limitations) for every purchase on Ticketmaster.com during the class period, up to 17 vouchers per person. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

3. How many codes and vouchers do I get?

  1. Each class member received one discount code for each Ticketmaster.com purchase made during the class period, up to a maximum of 17 discount codes.
     
  2. Each class member who used UPS delivery for a ticket order during the class period also received one UPS discount code for each UPS delivery he or she paid for over the class period, up to a maximum of 17 UPS discount codes.
     
  3. Each class member also received one ticket voucher for each Ticketmaster.com purchase the class member made during the class period, up to a maximum of 17 ticket vouchers. This voucher is potentially redeemable for two eligible general admission tickets for select events at Live Nation owned or operated venues, subject to availability and limitations. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

4. Where do I find my discount codes and ticket vouchers?
Your discount codes, UPS discount codes, and ticket vouchers are made available to you under the “Active Vouchers” link in your Ticketmaster account at https://www.ticketmaster.com/member/vouchers.

If you have lost or misplaced your Ticketmaster login name and/or password, please use the “Forgot password?” link to reset your password from https://www.ticketmaster.com/member/.

5. Can I redeem my ticket vouchers for any event on Ticketmaster.com or LiveNation.com?
Per the Settlement Agreement, class members will receive ticket vouchers that may potentially be redeemed for eligible general admission concert tickets at designated Live Nation owned or operated venues, subject to availability and limitations. Additionally, at Live Nation’s discretion, the events selected may also include Live Nation clubs such as the House of Blues. It is not contemplated by the settlement that Live Nation will make available any tickets for concerts that it promotes in third party buildings, including arenas and stadiums.

6. Where can I find events to use my ticket vouchers?
You can find eligible events here: http://settlement.livenation.com. The eligible event list will include select events at Live Nation owned or operated venues, subject to availability and limitations.

7. Are the ticket vouchers redeemable for any ticket?
No. The vouchers are potentially redeemable for two eligible general admission tickets for select events held at Live Nation owned or operated venues, subject to availability and limitations. You can find eligible events here: http://settlement.livenation.com

8. Am I guaranteed tickets to eligible events using my ticket vouchers?
No. While all class members’ ticket vouchers are eligible for redemption for qualified events, ticket vouchers will be redeemed on a first come, first served basis. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

9. Can I apply the discount codes or ticket vouchers to a previously placed order?
No. You cannot use your discount codes, UPS discount codes, or ticket vouchers for previously placed orders.

10. Can I combine the codes and ticket vouchers together?

  • You can combine up to two discount codes per transaction ($4.50 total).
  • If you elect UPS delivery, you can combine up to two discount codes ($4.50 total) and up to two UPS discount codes ($10.00 total) per transaction (for a total discount of $14.50).
  • Ticket vouchers cannot be used with any other discount or UPS codes.

11. Can I transfer my codes or vouchers to someone else?
No. Discount codes, UPS discount codes, and ticket vouchers can only be redeemed by the class member. They are non-transferable.

12. How do I know if I qualify for a ticket voucher?
Please email ticketfeelitigation@gcginc.com.

13. Where do I apply my discount codes?
To redeem your $2.25 discount code or $5.00 UPS discount codes, log on to www.ticketmaster.com using your Ticketmaster username and password from your desktop or laptop.  Enter the code(s) you would like to use in the applicable area on the billing page. Please note that discount codes may not be redeemed via mobile or mobile apps.  For step by step instructions, check out more info at http://settlement.livenation.com.

14.  Where do I apply my ticket vouchers?
To redeem your ticket vouchers, log onto www.ticketmaster.com using your Ticketmaster username and password from your desktop or laptop and find your ticket vouchers, then click here. Note that voucher redemption is only available for events that are linked from this page.  Once you select an event, click the “Redeem” button.  On the billing page, look for a “voucher code” link and enter your code to receive your discount(s). Please note that ticket vouchers may not be redeemed via mobile or mobile apps.   For step by step instructions, check out more info at http://settlement.livenation.com.

15. Can I use the mobile app or mobile web to redeem my discount codes or vouchers?
Discount codes, UPS codes, and ticket vouchers cannot be redeemed on the mobile website or the mobile app.  See FAQs 13 and 14 for information on how to redeem your discount codes and ticket vouchers on your desktop or laptop.

16. I think I should have more discount codes and ticket vouchers than I see in my account. What should I do?
Please email ticketfeelitigation@gcginc.com.

17. Can my ticket voucher be used more than once if I only used it for one ticket?
No. Each ticket voucher can only be used once, and then it will no longer be valid and it will no longer be viewable in your account.

18. Why are there no events in my area?
Per the terms of the Settlement Agreement, Ticketmaster will provide tickets across a variety of events that take place only at Live Nation owned or operated venues. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.  If the current list of events does not include an event in your area, please check back periodically, as new events may be added.

19. Are wheelchair accessible seats available for ticket voucher redemption?
Yes. Eligible general admission tickets available for ticket voucher redemption are wheelchair accessible. Please redeem your voucher for your selected event.  The venue will accommodate your accessible needs at the event.

20. Why can I only redeem my ticket voucher for these events?
Under the terms of the Settlement Agreement, ticket vouchers can only be redeemed for eligible events at Live Nation owned or operated venues in the U.S. on a first come, first served basis. Please continue to check back, as more events may be added periodically. For an updated list of eligible events, visit http://settlement.livenation.com.

21. When will my discount codes and ticket vouchers expire?

  • Your discount codes and UPS discount codes will expire on June 18, 2020.
  • Your ticket vouchers will be valid for eligible events (which can be found here: http://settlement.livenation.com) until no further tickets are available for any listed events and/or no further events are posted. Ticket voucher redemption is on a first come, first served basis. The Settlement Agreement limits the value of vouchers that are to be redeemed in a given year. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

22. Why will everyone who got a ticket voucher not get a ticket?
The Settlement Agreement limits the number of tickets that are to be made available for voucher redemption in a given year, and vouchers are redeemable on a first come, first served basis. Please be aware that due to high demand and limited availability, we expect these tickets to be redeemed quickly.

23. Why can’t I use my ticket voucher for every event on LiveNation.com and Ticketmaster.com?
Per the terms of the Settlement Agreement, Ticketmaster is making tickets available to select concerts at Live Nation owned or operated venues across the United States. Not all events ticketed by Ticketmaster, nor all Live Nation concerts, are eligible for ticket voucher use.

24. How can the ticket vouchers be sold out?
Ticketmaster provides, per the Settlement Agreement, an allotment of tickets to the eligible events for which tickets may be purchased using vouchers.  Once all tickets available for voucher redemption have been purchased for a particular event, vouchers may no longer be used to purchase tickets for that event.

The Settlement Agreement limits the value of tickets that are to be redeemed in a given year. Please be aware that due to high demand and limited ticket availability, we expect these tickets to be redeemed quickly.  Check back frequently as additional tickets and/or events may be added periodically.

25. How do I sign up for notifications?
To sign up to receive an email notification when new tickets are made available for voucher redemption, please visit https://secure.gcginc.com/tkm/SubscriptionSignup.aspx.

26. When are you releasing more tickets?
Per the Settlement Agreement, Ticketmaster is responsible for making tickets available for ticket voucher redemption based on the value of tickets redeemed using vouchers during the prior year. New tickets may be made available periodically. For the most up-to-date information, please check http://settlement.livenation.com frequently.

To sign up to receive an email notification when new tickets are made available for voucher redemption, please visit https://secure.gcginc.com/tkm/SubscriptionSignup.aspx.

Please note, discount codes and UPS discount codes can still be used on primary tickets on Ticketmaster.com. Log in to your account to view your discount codes and UPS discount codes and search for events.

27. I no longer have access to the email I used to set up and access my Ticketmaster account. What should I do?
You can contact Ticketmaster here: http://www.ticketmaster.com/h/customer-service.html

28. Who do I contact if my question isn’t answered here?

  • If you have a question about the lawsuit or the benefits to which you are entitled, or if you believe you did not receive codes or vouchers that you should have received, please reach out to Garden City Group at ticketfeelitigation@gcginc.com.
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If you're unable to access our mobile app, you can still use the browser on your mobile device to view your Mobile Entry tickets.

How to Access Your Ticket(s) using the Mobile Website:

  1. Open web browser app and go to ticketmaster.com.
  2. Tap the menu icon on the top left of your screen and click “My Tickets.”
  3. Sign in and tap on your order.
  4. Click the “View Tickets” button to access your tickets.
  5. Present barcode to get scanned (scroll down to view each ticket).

View Step-by-Step Instructions: How To Access Your Mobile Tickets

Mobile Web - view here

Pro tip: Add your ticket(s) to your phone’s “wallet” and have a fully charged battery.

Download our app to manage your tickets – all in one place! Available in the US and Canada only.

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We recommend viewing your Mobile Entry tickets prior to arriving to your event. Our app will save your tickets and will allow you to view them in the event you lose internet access. See example here.

If you're using our mobile site instead of the app, you will also be given the option to save your tickets if viewed prior to losing internet connection.

Pro tip: Add your ticket(s) to your phone’s “wallet” and have a fully charged battery.

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Wristbands will begin shipping in March 2018. Please check back periodically for a specific date.

For additional event info please visit bigearsfestival.com

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How To Access Your Ticket(s) Using the Android Mobile App:

  1. Open your Ticketmaster App.
  2. Tap the menu icon on the top left of the screen and click “My Tickets.”
  3. Sign in and tap on your order.
  4. Click “View Barcode” to access your tickets.
  5. Present barcode to get scanned for entry and you’re in!

View Step-by-Step Instructions: How To Access Your Mobile Tickets

Android App - view here

Pro tip: Add your ticket(s) to your phone’s “wallet” and have a fully charged battery.

Please note: Mobile Entry is not available for all events. Please refer to your ticket order in your account.

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