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Postponed or Rescheduled Events

When events are postponed or rescheduled, you’ll need to connect with us.

  • You will be contacted via phone or email with the new event information as soon as we are updated
  • Unless notified otherwise, your tickets will be valid for the new event date
  • If you are unable to make the new event date and refunds have been approved by  the artist, team, venue, or promoter, you will see a “Refund” button within your order in your My Account

How to request a Refund in My Account

  1. Sign into My Account and select your order to view your tickets
  2. Click the “Refund” button
  3. Select the tickets you’d like to submit a refund for
  4. Review the details and submit
  5. Refunds should be received within 7-10 business days

Please Contact Fan Support if you do not see a “Refund” button under your order, you may have purchased additional items such as parking or a resale ticket.

If the “Sell” button does not appear, you may also try to repost your tickets for sale on Ticketsnow.com, a Ticketmaster Company.

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