What do the phrases non-refundable and free cancellation mean?
Every room or property has an individual policy determined by the property.
- A non-refundable policy means a fee will apply if you decide to change or cancel your booking. This fee is mentioned during the booking process in the conditions and in the booking confirmation.
- A free cancellation policy means you can change or cancel a booking for free if you do it within the time frame specified by the property (e.g., “Cancel up to x days” or “Cancel before mm/dd/yy hh:mm”).
What’s the difference between a double queen room and king room?
Typically, a double queen room has two queen beds, while a king room will have one king bed. Room descriptions can vary from hotel to hotel, so it’s important to the read room descriptions carefully to make sure they fit your needs.
Can I upgrade my room after making a package purchase?
No, rooms cannot be upgraded through Ticketmaster at this time.
How do I get more info about the room or property’s amenities?
When selecting a hotel for your package, click Overview to view information about the property’s amenities. If you are purchasing a pre-bundled package, you can view the room and property amenities in the booking confirmation as well as on the property’s website.
How do I find out if a property has a certain amenity (e.g., a pool)?
Amenities can be found listed on the hotel details page.
How can I request a smoking room?
During the purchase process, available smoking rooms will be displayed. If there are no rooms listed as smoking rooms, it means that the hotel doesn’t allow smoking in rooms, or they’re already sold out.
How do I find out if properties allow pets?
The pet policy should be in your booking confirmation, where amenities are detailed.
What are the check-in and check-out times of property?
Check-in and check-out times differ for each property. This information will be provided during your purchase process or in your confirmation email.
I want to check in or out of the property’s provided hours. What should I do?
While the property polices vary, they’ll do their best to meet your needs but cannot be guaranteed. When checking out, you can ask the property about arranging a late check-out upon arrival. It will depend on what's available at the time of your stay.
Do I need to reserve a parking space?
You can see if the property has parking on the hotel details page or by contacting them directly. If the property requires you to reserve a space, you can contact them with the provided details provided in your booking confirmation.
How do I book shuttle service?
If the property offers a shuttle service, it will be listed in the confirmation email as well as on the hotel details page. After you make a booking, you can arrange the airport transfer directly with the property. You can find their contact info in your booking confirmation.
Can the property store my luggage before check-in or after check-out?
Most properties offer luggage storage either for a fee or free-of-charge. For more info about luggage storage, contact the property directly using the details provided in your booking confirmation.
