For more details about the rooms and hotel accommodations for a Travel Experience, review our FAQs:
Every room or property has an hotel booking cancellation policy determined by the property.
- A non-refundable policy means your booking is not eligible for a refund and all fees will apply if you decide to cancel your booking. This fee is displayed upon check-out and in the hotel booking confirmation email.
- A refundable cancellation policy means your booking is eligible for a refund within the time frame specified. Once the cancellation policy window has passed, the booking will be subject to cancellation fees specified upon checkout and in the hotel booking confirmation email.
What’s the difference between a double queen room and king room?
Typically, a double queen room has two queen beds, while a king room will have one king bed. Room descriptions can vary from hotel to hotel, so it’s important to the read room descriptions carefully to make sure they fit your needs.
What does “Run of The House” room type mean?
Typically, a “Run of The House” room is where the guest does not select a room type in advance. Instead, the hotel assigns the guest to any available room depending on availability at the time of check-in.
Can I upgrade or modify my booking after making a purchase?
No, hotel bookings can't be modified or upgraded through Ticketmaster Travel at this time.
How do I get more info about the room or property’s amenities?
When selecting a hotel for your package, click Overview to view information about the property’s amenities. If you're purchasing a pre-bundled package, you can view the room and property amenities in the booking confirmation as well as on the property’s website.
How do I find out if a property has a certain amenity (e.g., a pool)?
Amenities can be found listed on the hotel details page.
How can I request a smoking room?
During the purchase process, available smoking rooms will be displayed. If there are no rooms listed as smoking rooms, it means that the hotel doesn’t allow smoking in rooms, or they’re already sold out.
How do I find out if properties allow pets?
The pet policy should be in your booking confirmation, where amenities are detailed.
Check-in and check-out times differ for each property. This information will be provided displayed throughout the purchase process and in your confirmation email.
I want to check in or out of the property outside their provided hours. What should I do?
While the property policies vary, they’ll do their best to meet your needs but can't be guaranteed. You can ask the property about arranging a late check-out upon arrival or by contacting the property directly. It will depend on what's available at the time of your stay.
Do I need to reserve a parking space?
You can see if the property has parking on the hotel details page or by contacting the property directly. If the property requires you to reserve a space, you can contact the property with the booking details in your hotel booking confirmation.
How do I book shuttle service?
If the property offers a shuttle service, it will be listed in the confirmation email as well as on the hotel details page. After you make a booking, you can arrange the airport transfer directly with the property. You can find their contact info in your booking confirmation.
Can the property store my luggage before check-in or after check-out?
Most properties offer luggage storage either for a fee or free-of-charge. For more info about luggage storage, contact the property directly using the details provided in your booking confirmation.