Citi® Flex Pay is a benefit that allows eligible Citi credit cardmembers to split eligible purchases of $75 or more into fixed monthly payments, over a set period of time with a fixed monthly fee and no interest. No application or credit check is required since Citi® Flex Pay is a benefit of your Citi credit card.
For instructions on selecting Citi Flex Pay during purchase or to learn more about purchase eligibility, interest and fees, visit their help page.
What should I do if I need help with my Cit Flex Pay plan?
Contact Citi for questions about Citi Flex Pay payments, billing statements and payment plan details. Ticketmaster Fan Support can help with questions about managing your order in your Ticketmaster Account.
Can I transfer or resell the tickets I purchased using Citi Flex Pay?
You can sell or transfer your tickets if the Event Organizer has enabled either option. However, you must complete the remaining payments on the transferred or sold tickets.
What happens if my order is refunded?
If the Event Organizer approves a refund or you’re automatically refunded for a canceled event, the refund will appear in your Citi account as a credit. If you would like to apply the credit to your remaining Flex Pay balance, please call the number on the back of your card.
The refund will only reflect what Ticketmaster has charged for your order and will not include fees or interest charged by Citi.
Why can’t I see the Citi Flex Pay option at checkout?
Citi Flex Pay is only available for eligible tickets and for fans with a Citi credit card.