You can locate the most up-to-date information about your event by viewing your Know Before You Go notification sent from the venue to the email address associated with your Ticketmaster Account.
If there is a change to your event status, venue location, or seating arrangement, Ticketmaster will email you with more information.
Door times and venue policies
When will the main act of my concert go onstage?
Typically, the main artist of the event will go onstage 1-2 hours after the event start time. This time may vary depending on the number of opening acts.
You can find detailed schedules for multi-day events and festivals on their official website.
We recommend following the venue or artist on social media for updates in case there are any delays.
Are their age restrictions or child ticket guidelines for my event?
Age and child ticket policies depend on the venue and event type. Typically, events specifically for children will allow all ages, but may require tickets for young attendees. You can find more details on the event's official website.
If you'd like to bring someone under the legal drinking age to a venue that typically serves alcohol, we recommend checking the venue's official website to confirm any restrictions on attendees under that age.
What size bag can I bring into the event?
Each venue has its own security policies that detail what type of bags are acceptable. We recommend visiting the venue’s official website for details before heading to your event.
Can I enter the venue?
Re-entry rules vary by venue, but typically standalone events do not allow entry to the venue once you have exited. Multi-day or festival events may allow re-entry. Please visit the event’s official site for more information.
What happens if my event is affected by bad weather?
If weather conditions delay or cancel your event, we’ll email you to let you know what options are available.
Outdoor venues typically provide updates on delays, evacuations, and re-entry through their social media, so we recommend following them on X (Twitter) or Instagram to receive the most up-to-date information.
Can I bring a camera to take pictures or record the event?
Most venues don’t allow cameras or recording devices inside, but permit mobile devices. If there are further restrictions, like the use of Yondr pouches, Ticketmaster or the venue will email with the details.
To determine if cameras are allowed at the specific venue that you'll be visiting, visit their official site.
Directions, parking and drop-offs
How do I get to the venue?
To find directions to your event, parking options, entrance instructions, and Uber or Lyft drop off information, visit the venue’s official website.
Where can I park at the venue?
Parking options vary by venue. Visit their official website for more information. Some venues offer parking passes through our partners ParkWhiz and SpotHero.
Where are the Uber and Lyft drop off locations?
Venue’s will typically place signage to help direct drivers to the correct drop off locations. If you’d like to view the specific locations, visit the venue official website.
What public transportation options are available?
For the most up-to-date information, check the transportation section of their official website. Multi-day events and festivals may work with the city to create bus route options to your event.
Venue hours, food and drink, and payment options
What are the box office hours?
Most box offices are open one hour before the event. Visit the venue’s official site for the exact hours of operation.
What kind of food and drinks will be available?
Each venue provides its own food and drink options. You can typically find out what options will be available for your event by visiting the Food and Beverage section of the venue official site.
Does the venue accept cash?
Most venues accept cash, but cashless payments are more common in venues that have opened in the last five years. We recommend checking the venue's official site for more information.