How do I transfer tickets?

How does ticket transfer work?

When you transfer tickets to another fan and they accept them, the recipient is issued a new barcode that only they can use. The tickets in the sender’s account will no longer be valid for entry.

To transfer your tickets, follow these steps:

• 1. Open the Ticketmaster App and sign into your account.
  2. Find your order in My Tickets (My Events).
  3. Tap Transfer. If you receive a message that the Event Organizer hasn’t activated transfer, your tickets aren’t eligible for transfer.
  4. You'll receive a text with a one-time code to verify your identity. Type in the code and select Confirm. Visit our help page to learn more.
  5. Select the tickets you'd like to transfer and tap Transfer To.
  6. Enter your recipient's information, including their phone number or email address — you could even add a note too.
  7. Tap Transfer Ticket.
• 1. Sign into your Ticketmaster Account.
  2. Find your order in the My Tickets section.
  3. Click Transfer Tickets. If you receive a message that the Event Organizer hasn’t activated transfer, your tickets aren’t eligible for transfer.
  4. You'll receive a text with a one-time code to verify your identity. Type in that code and select Confirm. Visit help page to learn more.
  5. Select the tickets you'd like to transfer and click Continue.
  6. Enter your recipient's information, including their email address — you could even add a note too.
  7. Click Send.
• 1. Sign into your team or venue's site. You can search for your team or venue by using the following link: https://am.ticketmaster.com/.
  2. Go to your events, select the event you’re transferring tickets for, then click Transfer. If you receive a message that the Event Organizer hasn’t activated transfer, your tickets aren’t eligible for transfer.
  3. You'll receive a text with a one-time code to verify your identity. Type in that code and select Confirm. Visit help page to learn more.
  4. Select the tickets you'd like to transfer.
  5. Enter your recipient's information. If you're using the app, include their mobile number or email address — you could even add a note too.
  6. Tap Transfer.

Your transferred tickets will show in your account as sent. Once the recipient has accepted them, you’ll receive an email confirming the ticket has been accepted. After a successful Ticket Transfer, the ticket in your account is no longer valid for event entry.

Visit our help page How do I accept transferred tickets? for more information on accepting transferred tickets.

How do I know if the tickets have been accepted?

Once you send a ticket, you’ll see either:

• Waiting to accept or Sent, remind them to check their Ticketmaster Account on Ticketmaster.com for the tickets or in their email for the transfer invite.
• Accepted by or Claimed, which means the transfer has been successful.

Can I transfer tickets for any event?

You can use Ticket Transfer for most events, but some have rules and restrictions. To discover if your ticket can be transferred, go to your order and select the Transfer button.

The option may not be available for one of the following reasons:

• The venue doesn't offer Ticket Transfer yet.
• The artist or venue turned Ticket Transfer off for that event/section.
• The event was canceled (ticket buyers are automatically refunded).
• The event has already happened.
• The tickets were bought over the phone.
• Ticket Transfer hasn't been enabled for the event. If the Event Organizer chooses to activate transfer, it will be available no later than 48 hours before the event.

Will the person I transfer tickets to need a Ticketmaster Account?

Yes, but if they don’t have one, it only takes seconds to create a Ticketmaster Account.

If they have an account already, use the email address associated with their Ticketmaster Account for the Ticket Transfer — it’s easier for them to accept tickets that way. Visit our help page Create a Ticketmaster Account for more information.

Can I transfer tickets that were transferred to me?

Yes, once you accept the tickets, they're all yours. If you can’t use them, and the ticket transfer feature is still available, simply transfer them to someone else.

Can I transfer my tickets before they are delivered to me?

Yes, if your event is eligible for Ticket Transfer, you’re good to go — even if your tickets haven’t been delivered to you yet.

Can I only transfer event tickets?

Other items may also be eligible for transfer. To find out, go to your order in your account. If you receive a message that the Event Organizer hasn’t activated transfer, your item isn’t eligible for transfer.

All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets.