Some changes, like updating your password, require you to have access to the email address used to sign into your Ticketmaster account. If you can’t access your email account, contact Fan Support.
Ready to make some changes?
Sign into your Ticketmaster Account and select My Account to get started. Remember, any updates made to your My Account profile (including payment changes) only affect future purchases and won’t impact past orders.
Updating your My Account information
You can update the following info:
- Edit Profile: Update your name, email address, password and zip code
- Edit Email and Mobile Preferences: Add, edit or delete Ticketmaster email subscriptions
- Change Billing Information: Add, edit or delete credit card and billing information for future orders only
- Alerts: Add, edit or delete artist or venue alerts
Updates (e.g. delivery changes) for an individual order within the Event Details page will only affect that specific order.
Updating a mistyped or incorrect email address
Check to see if you accidently provided an incorrect email address when creating your account. Sign in to our desktop site with the email address used and update it under the Profile Details section of your account. This change can’t be made on our app.
If you’re not able to update the email address, please contact Fan Support.