If you're located in Australia, New Zealand, Mexico, the United Kingdom and Ireland, you can access your mobile tickets from the Ticketmaster App. Download our app to manage your tickets – all in one place!
You can easily add your tickets to a mobile wallet to ensure that you're ready to enter your next event and help you avoid internet connectivity issues at the venue.
- In the Ticketmaster app, sign into your My Account.
- Tap My Events to locate your order.
- Tap your order to view tickets.
- Tap on Add to Apple Wallet.
You'll find your tickets in the mobile wallet app. To enter using your mobile wallet, access your ticket in the wallet and place the back of your phone against the scanning device or reader.
Barcodes are not displayed when tickets are added to your wallet.
Why am I receiving an error message?
Ensure that you’re using the latest version of our app and that any ticket within the Ticketmaster Account hasn’t been downloaded to another fan’s Apple Wallet. Turn off your VPN, Apple Private Relay and other proxy servers. Or, visit My ticket isn’t working in my Apple Wallet. What should I do? for further guidance.
If you’re unable to add the tickets to your wallet, it may be for one of the reasons below:
- Your order’s delivery method is Will Call or Print-at-Home.
- You purchased tickets over the phone with a sales representative.
- You’ve exchanged your tickets.
- Your order includes VIP tickets, premium tickets or additional non-refundable items such as merchandise.
If you live outside of one of the countries above
If you're unable to access our app, use your mobile web browser to add your tickets to your mobile wallet.