You can easily add your tickets to a mobile wallet to ensure that you're ready to enter your next event and help you avoid internet connectivity issues at the venue.
Before adding tickets to your wallet, ensure that:
- You’re using the latest version of our app.
- Any ticket within the Ticketmaster Account hasn’t been downloaded to another fan’s Apple or Google Wallet.
- You’ve updated your device. Apple users must have iOS 16.4 or later installed, and Android users must have Android 7.0 or later installed.
- Android users: You've downloaded the Google Wallet app before adding your tickets to your wallet.
To add your tickets to your mobile wallet, follow these steps:
- Sign into your Ticketmaster Account.
- Tap My Tickets to locate your order.
- Tap your order to view tickets.
- Tap on Add to Apple Wallet or Add to Google Wallet. Android users will need to download the Google Wallet app before adding tickets to their wallet.
- Check that the ticket appears in your mobile wallet app before you leave.
You'll find your tickets in your mobile wallet app. Barcodes are not displayed when tickets are added to your wallet.
To use your Apple Wallet ticket for entry, follow these steps:
- Find your ticket in your Apple Wallet.
- View your tickets for the event.
- Present your device to the scanner.
If your ticket is grayed out or is listed as invalid in your mobile wallet, it’s been transferred, sold or canceled and can no longer be used for entry. If you didn’t sell or transfer your tickets but your ticket says it’s invalid, please contact Fan Support.
If you experience other issues, visit our help page My ticket isn't working in my Apple Wallet. What should I do? for guidance.
To use your Google Wallet ticket for entry, follow these steps:
- Find your ticket in your Google Wallet. Passes displayed in mobile web will not get you into the event.
- View your tickets for the event.
- When you see the Hold to Reader message, present your phone to the contactless entry point.
- Hold your phone flat against the reader for a moment. If it doesn’t read, move your phone slightly and try again.
If your ticket is grayed out or is listed as invalid in your mobile wallet, it’s been transferred, sold or canceled and can no longer be used for entry. If you didn’t sell or transfer your tickets but your ticket says it’s invalid, please contact Fan Support.
If you experience other issues, visit our help page I'm receiving an error when adding my ticket to Google Wallet. What should I do? for guidance.
What is Near-Field Communications (NFC)?
NFC allows fans with Android devices to use contactless entry. In your device’s settings, find the Connected devices section and tap Connection preferences. If you see NFC options, your phone has the feature.
How do I enable contactless entry on Google Wallet?
- Go to settings in Google Wallet.
- Tap Set up contactless.
- Tap Turn on NFC.
- Make sure NFC is switched on and Google Wallet is set as your default payment.
My contactless entry isn’t working. How do I access my tickets?
View your ticket in Google Wallet, tap Show code and present your rotating barcode. You must be using the Google Wallet mobile app. Passes displayed in mobile web will not get you into the event.
Ensure that you’re using the latest version of our app and that any ticket within the Ticketmaster Account hasn’t been downloaded to another fan’s Apple or Google Wallet.
Why does the ticket in my mobile wallet say it’s invalid?
Invalid tickets found in your mobile wallet have been transferred, sold or canceled and can no longer be used for entry. You can confirm the status of your order in My Tickets. If you didn’t sell or transfer your tickets but your ticket says it’s invalid, please contact Fan Support.
If you’re experiencing other errors, Android users can visit our help page I'm receiving an error when adding my ticket to Google Wallet. What should I do? and Apple users can visit My ticket isn't working in my Apple Wallet. What should I do? for details.