To check if a delivery method change is possible, follow these steps:
-
1. Sign into your My Account.
2. Find your order in My Events.
3. Under Ticket Delivery, click Change to view alternate delivery options. -
1. Sign into your My Account.
2. Find your order in the My Tickets section.
3. Under Ticket Delivery, click Change to view alternate delivery options.
If you don’t see an option to change the delivery method, it may be for one of the following reasons:
- The Event Organizer isn’t allowing delivery changes for your event.
- Your event is 10 days or less away.
- Your tickets are only available for mobile entry. Visit our FAQ How do I use Mobile Entry tickets? for more information.
- You have VIP tickets.
- You have resale tickets. Visit our FAQ How are resale tickets delivered? for more information.
- You purchased your ticket through a Ticketmaster representative rather than through Ticketmaster.com or in the Ticketmaster app.
