Did you purchase tickets but now see better seats available? Ticketmaster Fan Support may be able to help with an exchange or upgrade if the event is at least 24 hours away, although some events require 48 or 72 hours’ notice. Exchanges depend on the Event Organizer’s policies, so they aren’t guaranteed. Fan Support will let you know if you qualify when you submit your request.
A per-ticket exchange fee may apply.
You are eligible for a ticket exchange if:
- Your order/confirmation number is formatted as 12-2345/FLO;
- You purchased your tickets directly from Ticketmaster;
- You didn’t receive your tickets through Ticket Transfer, resale, or from a third-party site; and
- Your order doesn’t contain VIP tickets or additional non-refundable items such as merchandise.
- Your order doesn’t contain premium tickets.
Your new tickets must meet the following requirements:
- New tickets must be of equal or greater price than your current tickets.
- New tickets must be purchased with the same Ticketmaster Account or email address as the original tickets.
- New tickets must be for the same event, venue and date. At their discretion, some Event Organizers may allow exchanges for events within a long running series, such as theatrical shows.
- New tickets must be indicated by a blue dot on the seat map. Pink dots indicate Verified Resale tickets, which can’t be purchased via an exchange.
Can you exchange tickets for a different event date?
Only if the Event Organizer allows date exchanges. Such as for a long running theatrical series. Otherwise, new tickets must be for the same event, venue and date as your original tickets.
For more information, please see Our Policies for the purchase policy applicable to your original order.
To process an exchange, contact Fan Support.
I'm not eligible or don't meet the requirements for an exchange. What should I do?
If you can’t exchange your tickets, you could transfer or sell your tickets. To see if these options are available, select the Transfer or Sell from your order
To resell your tickets for events in the U.S., you must have a U.S. bank account. Please see our Reseller Policy for more information.