You can check your Gift Card balance on the Gift Cards Balance page by signing into your account and entering your Gift Card and PIN number. This option isn’t available on the app.
If you’re having trouble checking the balance of a card purchased at a retail location, not directly from Ticketmaster, return to that location for help.
My gift card doesn’t have a balance, but I've never used it. What should I do?
Please contact Fan Support for more information.
Ticketmaster will never ask you to purchase a Ticketmaster Gift Card or any type of third-party gift card to use as a form of payment for tickets. Visit our FAQ Common ticket scams to avoid for more about common gift card ticket scams.