Before searching for tickets, make sure you know what type of code you'll be using.
Promo codes are entered at checkout and will deduct a specific dollar amount from your order total. Passcodes and discount codes are entered before selecting tickets and give you access to tickets made available during a special sale or at a special price.
Discount codes, promo codes or passcodes can't be applied when purchasing resale tickets.
To enter your passcode and view available tickets, follow these steps:
- Sign into your Ticketmaster Account.
- Select your event and navigate to the ticket search.
- Select the Unlock button next to the Filters button and enter your code to see the available seats.
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- Select your tickets and continue to checkout. Offer passcodes and discount codes can't be applied when purchasing resale tickets.
To use your promo code, follow these steps:
- Sign into your Ticketmaster Account.
- Select the event and select your seats. Promo codes can't be applied when purchasing resale tickets.
- Select Next.
- Select + Add Credits / Promo Codes / Gift Cards.
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- Enter your promo code and select Apply.
Ensure the code hasn’t expired and that the terms of the offer are met. Remember, promo codes are entered at checkout. Passcodes and discount codes are entered before viewing and selecting your tickets.
If you still have questions, contact Fan Support.
Codes can't be applied over the phone or to existing orders.