VIP package restrictions, policies and delivery information vary from artist to artist. The details are sent with your purchase confirmation email. Please review this email to see the specifics of your package.
You can also find these details through the event page in case you don't have your purchase confirmation email. Just type the artist's name into the search box at Ticketmaster.com. Once you find the concert you’re attending, look for the VIP package offer link to get full details.
If you weren't able to find the answer you were looking for, contact Fan Support.