If an event is rescheduled or moved, your tickets (including any upgrades or add-ons, such as parking) are still valid for the new date — you won’t need to do anything else.
You can find a comprehensive list of events with status and scheduling changes on our Event Status Update page.
In some instances, the Event Organizer may give you the option to request a refund. If you choose this option, we’ll process a refund to the original method of payment used at time of purchase. It should appear on your account within 5-7 business days, depending on your bank's processing time.
If you purchased tickets at the venue’s box office to an event that has now been rescheduled, contact the box office where you purchased your tickets for more details.
Refund policies are determined by the Event Organizers on an event-by-event basis and may be subject to their limitations.
For more information, see our Purchase Policy.