Ticketmaster, on behalf of its clients, strives to make it as easy as possible to purchase accessible seating tickets for venues across the country. Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue's policies and/or the type of event taking place.
Accessible tickets can be purchased online directly from your event’s interactive seat map or by contacting us at (800) 877-7575. Fans who are not purchasing or requiring assistance with their accessible tickets order won’t be serviced on this line.
Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled.
How do I see the types of accessible tickets available for my event?
The number and types of accessible tickets available varies by event and venue.
To see what accessible tickets are available for your event follow these steps:
- Next to the event name, select the Accessible Tickets button on Ticketmaster.com or the Wheelchair icon in the app.
- Select the dropdowns to view more information about each ticket type.
- Select See Accessible Tickets to only show accessible tickets on the interactive seat map.
If you’d like to only view tickets for a specific type of ticket, follow these steps:
- Select the Filters button.
- Toggle the Accessible Tickets option on.
- Check the boxes next to your preferred ticket type.
- Select See Listings.
If the interactive map does not display accessible tickets, these may only be available through the venue box office or the primary ticket seller.
In cases where accessible tickets aren’t currently available, check back regularly, as more may be released by the Event Organizer closer to the event.
There are events where Ticketmaster isn’t the primary ticket seller; tickets are posted for sale by third-party sellers or other fans. In this case, we can’t guarantee that accessible tickets will be posted for resale. So, if you require accessible tickets for these events, contact the primary ticket seller and/or the venue box office to check on availability of accessible tickets.
Can I buy accessible tickets for VIP packages?
Accessible tickets are available to purchase for all VIP packages. After purchasing your VIP Package to the event of your choice, you’ll need to submit a request for accessible tickets for your VIP Package. A Fan Support representative will assist you with your request.
As VIP packages are unique from venue to venue, artist to artist and event to event, accessibility options may differ.
For assistance, follow these steps:
- Sign into your Ticketmaster Account.
- Find your VIP Package order in My Tickets.
- Select the Chat icon.
Can I submit a request to buy accessible tickets before the event goes on sale?
Accessible tickets may be purchased online at the same time as non-accessible tickets become available, whether it’s during a presale or general public onsale period.
If the accessible tickets allotted during an event’s presale period are depleted, you can shop for tickets once the general public onsale begins.
How do I get help if I am using Screen Reader Software?
If you're using screen reader software like JAWS or NVDA and you need help finding an event or completing an order, please call us at 800-877-7575.
Some venues only sell accessible tickets at their box office. Click More Info or tap the i icon on the app to find out more information for accessible tickets policies for each event and venue.
How do I request sign language (ASL) interpreter services?
Please visit your venue’s official website and look for their accessibility guide for more information on interpreter services. If you don’t see this information, please contact the venue directly.
If you’re visiting one of our Live Nation venues, you can find our venue sites at livenation.com/venues. Once you find your venue, click the Plan Your Visit button and then the Accessibility Services section to find information on interpreter services. If you don’t see this information, please contact the venue directly.
When available, you may see the following options:
- Wheelchair Accessible: Reserved for wheelchair users or those unable to climb stairs, located near accessible entrances, exits and toilet facilities.
- Low Mobility Accessible: Designed to reduce distances and provide easier access to amenities.
- Blind and Low Vision Accessible: Areas closer to the stage or central event space for fans with visual impairments.
- Deaf and Hard of Hearing Accessible: Located near captioning or American Sign Language (ASL) interpretation facilities.
Companion Ticket: A reserved space for a caregiver, friend, or family member.
The icons will appear pink if the ticket is available through resale.