For some events, your mobile barcodes may have a delivery delay as an added security feature. Visit What is a delivery delay? for more information. If you haven’t received your tickets or can't see a ticket barcode two days before the event, contact Fan Support.
Check if this affects your event by viewing your purchase confirmation email, on your order in My Account or on the event page.
If you're located in Australia, New Zealand, Mexico, the United Kingdom and Ireland, you can access your mobile tickets from the Ticketmaster App. Download our app to manage your tickets – all in one place!
If you're unable to access our app, use your mobile web browser to add your tickets to your mobile wallet.