What are the time frames for US mail and Canadian mail?

If the event is in the United States and you select US Mail as your delivery method, then the United States Postal Service will be used. Tickets sent via USPS can be sent only to the verified billing address within the U.S. or Canada. Check out our help page if your billing address is outside of the United States and Canada. Please allow 10-14 business days for delivery. Tickets are printed within 10 days of purchase and shipped via USPS First Class Mail. Once printed, we'll email to let you know they are on their way. Tickets should arrive no later than seven business days after they’ve been printed. Tickets may take longer to print and ship if there is a delivery delay on your event. In some cases, such as if the tickets are being shipped to you in Canada or if the event is in the distant future, it may take longer.

If you don't receive your tickets within 48 hours of the event, contact Fan Support.

If the event is in Canada and you select Mail as your delivery method, then Canada Post will be used, and orders can only be delivered to the verified billing address. Tickets sent via Canada Post can be sent only to the verified billing address. Please allow at least 10 days from date of purchase for your order to be processed and shipped. Orders for events in Canada and being delivered within Canada, usually arrive within 10 business days after being shipped but are not guaranteed. Orders may take longer if being shipped outside of Canada (as they are turned over to the local postal service for final delivery) or if the event is in the distant future.

If you don't receive your tickets within three business days of the event, contact Fan Support.