Ticket Transfer: Everything you need to know

When you transfer tickets to another fan and they accept them, the recipient is issued a new barcode that only they can use. The tickets in the sender’s account will no longer be valid for entry.

To transfer your tickets, follow these steps:

• 1. Open the Ticketmaster App and sign into your account.
  2. Find your order in My Events.
  3. Tap Transfer. If you receive a message that the Event Organizer hasn’t activated transfer, your tickets aren’t eligible for transfer.
  4. You'll receive a text with a one-time code to verify your identity. Type in the code and select Confirm. Visit Important information about Two Factor Authentication to learn more.
  5. Select the tickets you'd like to transfer and tap Transfer To.
  6. Enter your recipient's information, including their mobile number or email address — you could even add a note too. If a mobile number is entered, a link to claim the ticket will pop up with a pre-written text message, just press send and it will go to your recipient. If an email address is entered, a link to claim the ticket will go to your recipient in an email.
  7. Tap Transfer Ticket.
• 1. Sign into your Ticketmaster Account.
  2. Find your order in the My Tickets section.
  3. Click Transfer Tickets. If you receive a message that the Event Organizer hasn’t activated transfer, your tickets aren’t eligible for transfer.
  4. You'll receive a text with a one-time code to verify your identity. Type in that code and select Confirm. Visit Important information about Two Factor Authentication to learn more.
  5. Select the tickets you'd like to transfer and click Continue.
  6. Enter your recipient's information, including their email address — you could even add a note too.
  7. Click Send.
• 1. Sign into your team or venue's site. You can search for your team or venue by using the following link: https://am.ticketmaster.com/.
  2. Go to your events, select the event you’re transferring tickets for, then click Transfer. If you receive a message that the Event Organizer hasn’t activated transfer, your tickets aren’t eligible for transfer.
  3. You'll receive a text with a one-time code to verify your identity. Type in that code and select Confirm. Visit Important information about Two Factor Authentication to learn more.
  4. Select the tickets you'd like to transfer.
  5. Enter your recipient's information. If you're using the app, include their mobile number or email address — you could even add a little note too.
  6. Tap Transfer.

Your transferred tickets will show in your account as sent. Once the recipient has accepted them, you’ll receive an email confirming the ticket has been accepted. After a successful Ticket Transfer, the ticket in your account is no longer valid for event entry.

How do I know if the tickets have been accepted?

Once you send a ticket, you’ll see either:

• Waiting to accept or Sent, remind them to check their Ticketmaster Account on Ticketmaster.com for the tickets or in their email for the transfer invite.
• Accepted by or Claimed, which means the transfer has been successful.

Accepting tickets is easy! Follow these steps and you’ll have your tickets in no time:

• 1. Tap the Sign in link in your text messages.
  2. Sign in or create a new account. Accepting season tickets or a ticket series? You may be directed to the team or venue’s site.
  3. View your tickets by going to My Events.
• 1. Click the Accept Tickets link in your email.
  2. Sign in or create a new account — make sure you use the same email for your account and that the tickets were sent to.
  3. To view your tickets, select View Tickets.

Once you accept the ticket, the sender receives a notification letting them know the Ticket Transfer has been successful.

For visual step-by-step instructions, watch the video below:

For your own security, it’s a good idea to know and trust the person transferring tickets to you.

Only the sender can cancel a ticket transfer. If your Ticket Transfer hasn’t been accepted by your recipient yet, you can cancel the transfer by simply following these steps:

• 1. Sign into your My Account.
  2. Find your order in My Events.
  3. Tap Cancel Transfer.
  4. Confirm you want to cancel the transfer by selecting Yes.
  5. Your ticket will be returned to your account.

• 1. Sign into your My Account.
  2. Find your order in the My Tickets section.
  3. Select Cancel Transfer.
  4. Confirm you want to cancel the transfer by selecting Yes.
  5. Your ticket will be returned to your account.

For visual step-by-step instruction, watch the video below:

Once you’ve canceled a transfer, you can re-transfer the ticket to someone else or keep it for yourself.